Best Buy and CD Projekt Red are joining Microsoft in now offering full refunds to anyone who purchased a Cyberpunk 2077. Best Buy and CD Projekt Red are offering refunds for physical editions of the game for last-gen consoles, even if they are opened, while Microsoft is only offering refunds for digital copies.
Microsoft had previously been offering refunds for digital copies Cyberpunk purchased through their Microsoft Store, but this decision removes any barriers and requirements to receiving one.
“While we know the developers at CD PROJEKT RED have worked hard to ship Cyberpunk 2077 in extremely challenging circumstances, we also realize that some players have been unhappy with the current experience on older consoles,” Tweeted Xbox Support.
To start a refund claim, Cyberpunk 2077 owners can go to the Xbox refund page and submit a request. Xbox Support also said that until now, the “vast majority” of players who requested a refund have received one.
in a now deleted forum post, Best Buy stated that anyone who was unsatisfied with “select opened Cyberpunk 2077 SKU’s” can request a refund through Dec. 21. The SKU’s include all versions of the game for the PlayStation 4 and Xbox One, both physical and digital. The content of the forum post was later confirmed by Patrick Klepek of Waypoint.
Those seeking a refund for their copy of Cyberpunk 2077 from Best Buy can follow the store’s normal refund procedure.
These decisions follows Sony’s yesterday to both offer those who purchased the game from the PlayStation Network Store a full refund and delist the game from their digital storefront entirely. While Cyberpunk 2077 is no longer available on the PlayStation Network Store, Microsoft did not announce any plan to delist the game on the Microsoft Store nor did Best Buy announce that they are pulling the game from shelves.
While Best Buy has changed their refund policy specifically for Cyberpunk 2077, CD Projekt Red has stepped in to refund any and all opened physical versions of the game. In a tweet on Friday, the company said, “if you are unable to obtain a refund for the game from the store where you bought it, please contact us via e-mail until December 21st.”
At the beginning of the week, Cyberpunk 2077 developer CD Projekt Red apologized for the game’s lackluster performance on last-gen console and said they would offer refunds and advised players to go through their respective digital store’s refund system. However, as the week progressed, outlets like IGN reported that there was no special refund policy exception in place for Cyberpunk 2077, despite CD Projekt Red’s suggestion that there was.
In a tweet on Thursday, CD Projekt Red said that they, “are working to hard to bring Cyberpunk 2077 back to the PlayStation Store as soon as possible.”